About Pohtii & Marko Ortela
Human yet structured — connecting leadership, service management, and AI into meaningful reflection and action.
Hello, I’m Marko.
I’m an IT professional with over 30 years of experience across architecture, service management, and transformation. In recent years, my work has focused on how services, processes, and people can function together — clearly, measurably, and meaningfully. As a Service Management Architect, I help organizations design governance models that make work smoother and more human-centered.
In 2023, I began my Executive MBA studies at the University of Jyväskylä to deepen my strategic, leadership, and business capabilities. The studies sparked a new curiosity for writing and reflection — and that’s how Pohtii was born. This platform brings together insights, frameworks, and stories that help leaders and organizations think better before acting.
30+ years in IT
Service Management Architect
Executive MBA, JYU
What Pohtii Means
Pohtii is a Finnish word meaning “to reflect, to contemplate.” It captures my belief that meaningful progress begins with thoughtful reflection. I combine service leadership, systems thinking, and AI awareness to help people and organizations ask better questions before seeking answers.
AI Governance
EU AI Act readiness, risk classification, and accountability models. Balancing innovation and compliance.
Service Management
Enterprise Service Management, catalog design, and process development. Turning structure into clarity and value.
Executive Reflection
Structured dialogue for leaders navigating uncertainty and transformation. Turning complexity into calm insight.
Writing as a Way of Thinking
I write to make sense of complexity — exploring service management, leadership, AI, and everyday balance. My goal is not to teach but to share reflections that invite dialogue and better questions.
Ready to reflect on your next step?
Let’s have a short conversation — to explore, reflect, and find the right next step for your team or organization.